IT service managers are the center of any IT department because they simultaneously control the flow of information, IT employees, the business’s needs, and the customer’s needs. Your IT manager should have IT service management certification so that this department of your company flows smoothly. Here is some information you may need about IT support technician training courses and certification as your business evolves.
Does My Business Need Additional IT Certifications?
It can be challenging to get your employees interested in additional certifications, but they benefit both your company and the employees themselves. They will be able to add more certifications to their resume, which allows them to command a higher wage and increase their employability. Also, certification means your employees are well-versed in changes and trends in technology for your business. Your IT staff will recognize that your business intends to continue to thrive by integrating IT as knowledge innovators and providers.
About Service Management Certifications
Several IT service management certifications are available that your employees may want to take advantage of. If you have a new IT manager, they may benefit from a CAPM certification (Certified Associate in Product Management). This allows a new IT manager to handle multiple ongoing projects, delegate responsibilities, and improve organizational skills.
Has your IT manager been in a supervisory capacity for a while? You may want to ask them to get certified as a Project Management Professional (PMP). This certification applies to professional IT managers who have a few years of experience as well as a degree.
If your business uses information as a commodity and a method of customer service, you may want your IT manager to enroll in ITIL certification. This training helps incorporate and streamline the flow of information to benefit your business and your customers.
